Frequently Asked Questions
Quick answers about accounts, orders, your wallet and refunds at GSM Grid.
What does GSM Grid sell?
Digital services for mobile devices: tool activations and credits, unlocking, checking and related services. Each service page shows what it does, what details are required and the expected delivery time. Browse the Store or the full Products List.
Do I need an account to order?
You can browse services and fill your cart without signing in. To pay you need to sign in or create an account, because orders are paid from your wallet balance. Sign in or register.
How do I pay for an order?
Orders are paid from your wallet balance. Add funds from your account under Add Funds, then place your order. Funds added to your wallet can only be used for orders on GSM Grid.
What details do I need before I order?
Check the service description, supported models and required details (for example IMEI, serial number, username or email) before ordering. Orders placed with wrong details or for unsupported devices may be rejected or may not be refundable.
How long does delivery take?
Each service page shows its expected delivery time. Delivery times are estimates, not guarantees. If a service shows no time, your order is pending with processing and we will update you.
Can I cancel an order?
Once an order is processing it usually cannot be cancelled. If you need help with an order, contact Support with your order ID.
When is an order refunded?
- If an order is rejected or cannot be completed, the amount is returned to your GSM Grid wallet so you can use it for another order.
- Services that have been delivered — an activation, a code, credits or a completed unlock — cannot be refunded or exchanged.
- Orders with wrong details, for unsupported models, or for lost, stolen or blacklisted devices may not be refunded.
Can I use your services on any device?
Only on devices and accounts you own or are authorised to service. Our services may not be used on lost, stolen or blacklisted devices, or for anything that breaks the law. See the Terms of Service.
Is my account and data safe?
Keep your password and 2FA safe; you are responsible for activity on your account. We do not sell your personal data and do not use it for third-party advertising. Details are in the Privacy Policy.
Do you offer memberships or reseller pricing?
See the Memberships page for the tiers currently set up. Your own price is shown when you are signed in.
Where can I find video guides?
Our Video Guides page links to the guides we publish.
Did not find your answer? Contact Support and include your order ID if you have one.