Refund Policy
Last updated: 13 November 2026
GSM Grid sells digital services. This policy explains when an order is refunded.
1. Rejected or failed orders
If an order is rejected or cannot be completed, the amount is returned to your GSM Grid wallet so you can use it for another order.
2. Completed orders
Digital services that have been delivered — for example an activation, a code, credits or a completed unlock — cannot be refunded or exchanged.
3. Orders that may not be refunded
- Orders placed with wrong details (wrong IMEI, serial number, username, email or model).
- Orders for devices or models the service page says are not supported.
- Orders for lost, stolen or blacklisted devices.
4. Wallet balance
Funds added to your wallet are for orders on GSM Grid. If you think a wallet top-up or charge is wrong, contact us before opening a dispute with your payment provider so we can check it.
5. How to ask
Contact us with your order ID through Support. We check every request.